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Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts

Verizon just changed its mind about throttling unlimited data customers

Thursday, October 9, 2014

Verizon just changed its mind about throttling unlimited data customers Way to flip-flop, big red

Being "grandfathered" into an unlimited data plan is a common reason for customers to stick with a carrier whose service they otherwise hate, and Verizon just came very close to shooting itself in the foot with those users.

The US carrier was until very recently planning to start throttling these users and slowing down their data speeds.

This isn't surprising coming from a company whose CEO said last year that unlimited data is unsustainable for carriers.

But it is surprising that the carrier changed its mind now, just as the "network optimization" measures were scheduled to go into effect.

"We've greatly valued the ongoing dialogue over the past several months concerning network optimization and we've decided not to move forward with the planned implementation of network optimization for 4G LTE customers on unlimited plans," the carrier said in a statement.

"Exceptional network service will always be our priority and we remain committed to working closely with industry stakeholders to manage broadband issues so that American consumers get the world-class mobile service they expect and value," it continued.

We won't look a gift horse in the mouth, though it probably would have been better for Verizon if they had nixed this plan months ago, before its customers and even the FCC got mega pissed about it.

As it is the carrier will have a fun time trying to fix its image back up, especially in the face of well-regarded and comparatively savvy competitors like T-Mobile.

Via The Verge

To mock Yelp, restaurant asks customers for awful reviews

Saturday, September 27, 2014

botto.pngBotto Bistro is so fed up of Yelp and its alleged sales tactics that it wants to be the worst-reviewed restaurant on Yelp. Screenshot by Chris Matyszczyk/CNET

I would no more trust a Yelp review than I would a politician who came to my door, asking to use the restroom because his car had broken down.

Still, it seems to have built its business upon the idea that on Yelp you'll find honest reviews of places you might want to go.

Some small businesses, however, complain that Yelp's sales tactics wouldn't be out of place in the darker parts of Sicily.

The owners of Botto Bistro in Richmond, Calif., have decided to take their indigestion at what they call Yelp's "blackmailing" into the theater of the absurd.

As the San Francisco Chronicle reports, Botto Bistro is asking its customers to post the worst possible reviews of the restaurant because it wants to become the worst restaurant in the San Francisco Bay Area. Or, at least, the worst on Yelp.

Don't stop at "it sucks." Wax that Botto Bistro is to taste what Duck Dynasty is to art. Sniff that an evening in Botto Bistro involves being strapped to a gurney and having four-day-old pasta inserted into your nostrils by a hairy grandmother from Puglia. Feel free to suggest that the water at Botto Bistro has been recycled at an effluent plant and mixed with tinges of horse dung for taste.

As the owners put it on their own Web site: "In Italy we don't have Yelp. Italians spend most of their time eating, getting laid and talking to real friends (not the ones on Facebook). So we don't fully understand why people spend so much time writing on the internet to imaginary friends or imaginary followers."

They really are quite serious about the pointlessness of Yelpers. Not only do the owners feature some of the worst reviews on their site, they simply don't want to be beholden to what they see as a creepy little enterprise.

As co-owner Davide Cerreti told the Chronicle: "I think I should be the one deciding if I'm on the site or not. At least I can be there on my terms. The only power they have is they make you reliable to them. So, I'm going to be one of the most unreliable restaurants."

Currently, Botto Bistro enjoys an exalted two-star Yelp rating. Though who cannot adore one review that whines that the restaurant doesn't deliver to Connecticut?

The bistro has, though, upset Yelp because it's offering customers 25 percent off any pizza for a bad review. Yelp sent the restaurant a sniffy note to explain this was verboten. Stunningly, Botto Bistro sent an equally sniffy note in reply.

It began: "I'm contacting you from the Botto User Support Team because we've received complaints from the community that you may be removing reviews in exchange of vague explanations to loyal customers."

I have contacted Yelp to ask if the site's overlords might have a comment or two about Botto Bistro's brave self-deprecation. Moreover, I wondered why it is that Yelp seems to attract a certain amount of negativity from those who say the constant advertising calls are tantamount to blackmail. I will update, should I hear.

On its advertiser FAQ page, Yelp says: "There's no amount of money a business can pay to manipulate their reviews or rating and Yelp doesn't skew things in favor of advertisers or against businesses that don't."

There have been allegations that Yelp promotes negative reviews of businesses until those businesses pay for some ads.

However, earlier this month a US Circuit Court of Appeals in San Francisco ruled that Yelp can manipulate its ratings. The court said: "As Yelp has the right to charge for legitimate advertising services, the (alleged) threat of economic harm ... is, at most, hard bargaining."

So here is Botto Bistro offering a little hard bargaining of its own.

This truly is the most disgraceful, decrepit, nauseating, insulting and head-bangingly stupefying intimidation of a large organization by a small business that I have ever seen.


View the original article here

AT&T Lumia 820, 920 customers finally receive Windows Phone 8.1

Saturday, September 20, 2014

Windows Phone 8.1 rains down on Lumia 820, 920 for AT&T AT&T refreshes pair of older Lumias

If you happen to be on the AT&T network with an older Nokia Lumia handset, the carrier has a bit of good news for you this week, with a software update that brings the latest and greatest features to two elder Windows Phone devices.

AT&T announced the availability of Windows Phone 8.1 for Nokia Lumia 820 and Nokia Lumia 920 smartphones, available as an over-the-air software update that delivers new features to some of the platform's most beloved models.

The carrier was already first in line to roll out the most recent Windows Phone software back in July on newer devices such as the Nokia Lumia 1520, followed soon after by the Lumia 1020, Lumia 925 and Lumia 520.

On Thursday, AT&T, Nokia and Microsoft enabled the update for Lumia 820 and Lumia 920, an on-device download that can be enabled from the Settings menu whenever the device is charged at least 50 percent.

One of the most highly anticipated Windows Phone 8.1 features for Lumia 820 and Lumia 920 owners is certainly Cortana, Microsoft's personal virtual assistant capable of setting reminders, searching for information or reminding users about nearly anything.

Windows Phone 8.1 also allows Lumia owners to customize their handset more than ever before, with multiple sizes, transparency and color options for pinning apps, music, people and more to the Start screen.

Nokia Lumia 820 and Lumia 920 users will also enjoy a full complement of Xbox games, music and video, as well as the complete Windows experience, including OneDrive, Skype, Office and Bing.

Last but certainly not least, Windows Phone 8.1 delivers a new Word Flow keyboard capable of integrating phrases, contacts and shape writing, all without the need to download and install a separate app.

 

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